Privacy Policy
Last Updated: December 2025
In compliance with the Personal Data Protection Act 2010 (Malaysia)
VEXA Platform Sdn Bhd ("we", "us", "Data User") values your privacy. This policy explains how we collect, use, and protect your Personal Data in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia.
1. Personal Data We Collect
We may collect and process the following data:
- Identity Data: Name, NRIC/Passport Number (for Agent/Pro verification), Photograph.
- Contact Data: Email address, phone number, mailing address.
- Technical Data: IP address, browser type, device information, cookies.
- Transaction Data: Details of listings, inquiries, and subscription payments.
2. Purpose of Processing
Your Personal Data is processed for the following lawful purposes:
- To provide, maintain, and improve the VEXA Platform services.
- To connect you with Agents, Developers, or Service Providers upon your request (Lead Generation).
- To verify the professional credentials of Agents and Pros (Fraud Prevention).
- To communicate transactional updates, security alerts, and support messages.
- To comply with legal obligations under Malaysian law.
3. Disclosure & Data Transfer
We generally do not sell your data. However, data may be disclosed to:
- Third-Party Professionals: Agents/Pros you explicitly enquire with.
- Service Providers: Cloud hosting (e.g., Google Firebase), payment gateways (e.g., Stripe/FPX), and analytics tools.
- Legal Authorities: PDRM, MCMC, or other authorities if compelled by law.
International Transfer: Your data may be stored on servers located outside Malaysia (e.g., Singapore/USA). By using VEXA, you consent to this transfer necessary for cloud processing.
4. Data Security
We implement strict security measures (encryption, access controls) to prevent unauthorized access, alteration, or disclosure of your data. However, no internet transmission is 100% secure.
5. Cookies & Tracking
VEXA uses cookies to enhance user experience (e.g., remembering login state, favorites). You may disable cookies in your browser settings, but some features may not function correctly.
6. Your Rights (PDPA)
Subject to the Act, you have the right to:
- Request access to and correction of your Personal Data.
- Withdraw consent for data processing (this may limit service usage).
- Opt-out of marketing communications.
For privacy inquiries, contact our Data Protection Officer at: support@vexa.com.my